When designing and manufacturing Thermal Edge products, we take a different approach. One of our core beliefs is that our electrical enclosure air conditioners must be feature-rich and offer the customer superior benefits. While our competition has been around longer, we believe that our superior design and full-featured products provide the customer a compelling reason to look past their existing supplier.
We like to say that a majority of our customers purchased somebody else’s enclosure air conditioner the last time they needed one. This understanding forces us to design and manufacture a product that exceeds our customers’ expectations both in design and quality. This drives us from the very beginning of every unit’s design to make sure we allow for all of the important standard features that makes an enclosure air conditioner a Thermal Edge Enclosure Air Conditioner.
This desire to build superior products carries through to how we service and support our customers. We understand that our customers do not want to leave a voicemail and wait for a return call. Most often, they do not want to correspond by email. When they call Thermal Edge, they want to speak with a knowledgeable and responsive sales or technical representative. We work diligently to answer the questions and provide the information requested of us.
We also understand that manufacturing in the United States of America is important for our country, for our employees and for our families. We believe that creating jobs, taking risks and making a stand that “Made in America Matters” is important and it is right. Placing an American Flag on every unit is not about marketing or sales. Placing the flag on every unit is making the statement that at Thermal Edge, designing and manufacturing products in Irving, Texas is as important to us as what goes into the box.
THE THERMAL EDGE PLEDGE
- WE PLEDGE TO ONLY PROMISE SHIP DATES THAT WE CAN MEET.
- WE PLEDGE THAT ON THE OCCASION THAT WE CANNOT MEET A SHIP DATE, THE CUSTOMER WILL BE THE FIRST PERSON WE CALL
- WE PLEDGE TO TOLERATE NOTHING LESS THAN ZERO DEFECTS ON EVERY PRODUCT WE MAKE.
- WE PLEDGE TO EMBRACE NEW TECHNOLOGIES AND FRESH IDEAS FOR MANUFACTURING, EVEN IF THEY ARE NOT OUR OWN.
- WE PLEDGE TO PROVIDE OUR PEOPLE WITH THE VERY BEST TOOLS AND PROCESSES IN ORDER TO ENABLE THEM TO BE THEIR VERY BEST.
- WE PLEDGE TO ALWAYS VALUE OUR CUSTOMER’S TIME BY ALWAYS TAKING THEIR CALL AND NEVER USING VOICE MAIL AS A FORM OF COMMUNICATION.
- WE PLEDGE TO RESPOND TO OUR CUSTOMER’S EMAIL CORRESPONDENCE AND REQUESTS IMMEDIATELY AND WITHOUT DELAY.
- WE PLEDGE TO SPEAK WITH OUR CUSTOMERS PERSONALLY, HONESTLY AND IN A STRAIGHT FORWARD MANNER.
- WE PLEDGE TO LISTEN TO OUR CUSTOMERS WHEN THEY DESCRIBE THEIR APPLICATION SO THAT WE WILL ALWAYS DIAGNOSE THEIR APPLICATION CORRECTLY THE FIRST TIME.
- WE PLEDGE TO GUARANTEE EVERY APPLICATION OUR CUSTOMERS BRING US. THIS MEANS THAT WHEN WE MAKE A RECOMMENDATION BASED ON COMPLETE INFORMATION PROVIDED, WE WILL GUARANTEE THE PERFORMANCE OF OUR UNIT.
- WE PLEDGE TO ALWAYS PLAN, DREAM AND DEVELOP THE MOST TECHNOLOGICALLY ADVANCED SYSTEMS OF OUR TIME.
- WE PLEDGE TO ALWAYS BE WORKING ON THE NEXT GENERATION OF OUR PRODUCTS BRINGING IN NEW INNOVATION AND DESIGNS.